State Farm® Insurance Agent Margie Williams
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Billiejean Bougher
February 17, 2026
5
out of
5
rating by Billiejean Bougher
"Thank you for assisting me to transferring over to your agency.you were very helpful and answered my questions. Definitely would recommend this agency"
We responded:
"Billiejean, thank you for the wonderful review! We aspire to always provide the best service and look forward to continually supporting you."
Lisa Gorospe
February 11, 2026
5
out of
5
rating by Lisa Gorospe
"Margie’s staff have superior customer service skills and provide up-to-date information important to decisions impacting policies and coverage. [Thank you Jo for your help today!]"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Maggie Parker
January 29, 2026
5
out of
5
rating by Maggie Parker
"Great service, Jo Gavula was very helpful and everything was very well explained to me, I have been with one insurance company for the past 10 year's and now wish I had talked to State Farm sooner, I look forward to many years with this company."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Margie Williams’s Team here in Jacksonville . "
Juliana Yang
January 23, 2026
5
out of
5
rating by Juliana Yang
"I insured my car and home insurance here through Ms. Jo Gavula. She explained very kindly and helped me understand the insurance. I have already introduced her to my neighbor and I will recommend her to others."
We responded:
"Thank you for the 5-star review, Juliana! Here on State Farm Agent Margie Williams’s Team, we are proud to serve our community and appreciate your recognition. "
Trish Engler
January 21, 2026
5
out of
5
rating by Trish Engler
"I called State Farm to get a quote on car insurance and had the pleasure to speak with Jo. She was very delightful and extremely helpful. It was a great experience! I decided to go with State Farm, it was a cost savings for me but the main reason was because of her expertise in insurance and excellent customer service!! I know I have the coverage I need and know they will be there to help me with any situations going forward. Thank you so much Jo!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Trish, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Margie Williams’s Team—we are always here to help! "
Jennifer Hardin
January 15, 2026
1
out of
5
rating by Jennifer Hardin
"I am frustrated. I am a current State Farm client and have been for ages. I am currently searching for a new agent who will be my advocate and value my business. I contacted Margie Williams' office to arrange a meeting. It was painful to get is scheduled. I was told I could not meet with her because I was already a client of another agent. I explained again I was just wanting to meet Margie Williams to see if she might be a better fit for me. Finally the young man scheduled an appointment for next week.
I actually called State Farm's customer service center yesterday and asked if it was standard practice for not allowing potential new agents to not speak with existing clients and I was told that was absolutely not the practice.
Today I received a voicemail from Margie Williams' office saying the meeting is being cancelled because I need to give my current agent a chance to save the business. What? It is my money, my policies, my choice - how does State Farm have the audacity to say otherwise?
In the end this is just confirmation that Margie Williams' office does not deserve my business...maybe State Farm does not deserve it at all either. What has happened to honest, professional businesses and leaders being there for their existing or future clients?"
We responded:
"Good afternoon, Ms. Hardin. As we explained in our email correspondence with you, we are sorry you were frustrated with how we handle requests from State Farm customers who already have a local State Farm agent. In your case, you have 2 local State Farm agents. It is our practice to request that State Farm customers speak with their current State Farm agent to give their current agent the opportunity to resolve any concerns the customer may have with the agent or agent’s office. We have found over the years that this practice has resolved most issues customers have and they continue with their current agent. This is a long-standing procedure to respect established agent-client relationships across the State Farm enterprise. It is also a professional courtesy that I extended to fellow State Farm agents. When this conversation does not resolve a customer’s issues, we are happy to meet or discuss next steps. Thank you,
Margie Williams, Agent."
Don Poulin
January 12, 2026
5
out of
5
rating by Don Poulin
"Great experience! Professional and took the time to explain insurance details!"
We responded:
"Don, we value your feedback and appreciate you leaving us a 5-star review. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help. -Team Margie Williams State Farm"
David P Dondona Sr.
January 9, 2026
5
out of
5
rating by David P Dondona Sr.
"Cindy Garcia was so helpful, it made switching to State Farm so easy and fast. She answered all my question. great job Cindy thanks again"
We responded:
"David,
We’re honored by your feedback and happy to know about your positive experience with our team member, Cindy. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - TEAM MARGIE WILLIAMS STATE FARM"
Rachel Hipkins
January 8, 2026
5
out of
5
rating by Rachel Hipkins
"This office has the best customer service! Perry helped me with my quote when the State Farm website wasn’t working for me. They make you feel like their only client and I love having a real person I can call when I have insurance questions. They always make the process so easy and friendly. Highly recommend."
We responded:
"Rachel, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! -Team Margie Williams State Farm"
Amanda Davis
December 29, 2025
5
out of
5
rating by Amanda Davis
"Jo is great and helped us get plans that worked best for us and saved us money. We have home, auto and life with them. We love being able to call and talk to an actual person who can induvidulize our plans."
We responded:
"Amanda, we are thrilled to hear about your positive experience working with our team member, Jo. She loves helping our customers find the best deals while making sure every aspect of your life is covered. We appreciate your business and are here if you need anything else. -Team Margie Williams State Farm"
Reno
December 17, 2025
5
out of
5
rating by Reno
"Loving my service with State Farm Jo always seemed to save me money."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Team Margie Williams State Farm"
Christian Baker
December 16, 2025
5
out of
5
rating by Christian Baker
"Customer service was great and I saved so much with them"
We responded:
"Christian, we are pleased to hear of your positive experience with our office. We appreciate your business and look forward to helping you for years to come. -Team Margie Williams State Farm."
King Peezus (King Peezus)
December 10, 2025
5
out of
5
rating by King Peezus (King Peezus)
"All I got to say is GOOD JOB PERRY !!!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Team Margie Williams State Farm"
Katie O'Byrne
December 10, 2025
5
out of
5
rating by Katie O'Byrne
"Jo was fantastic and super helpful with adjusting my policy and giving me the best quote! Lovely to work with and very transparent about the different options."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Team Margie Williams State Farm"
Meilly Melgar
December 2, 2025
5
out of
5
rating by Meilly Melgar
"Excellent customer service. Cheap car insurance with good policy coverage."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Team Margie Williams State Farm"
Martha Mora
December 1, 2025
5
out of
5
rating by Martha Mora
"I contacted Srate Farm for auto insurance assistance and Cindy provided all the information needed for my new car. I did not need to ho to.the office as Cindy was able to finalize my policy right over the phone. She emailed me the policy and the insurance card for the dealer. Thank you very much, Cindy, for all your support and guidance.
Martha Mora"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Team Margie Williams State Farm"
K L Venkatachalam
November 19, 2025
5
out of
5
rating by K L Venkatachalam
"Jo Gavula explained the details of my auto and home insurance carefully. She went out of her way to help me understand the various line items and where I could potentially save money on my insurance. I did not feel rushed and all my questions were answered. Great experience overall!"
We responded:
"Thank you for leaving such an excellent review for our office, specifically for our team member, Jo. We are lucky to have someone who cares so much about our customers. It is what we strive for, daily. If you every have any other questions or need a quote for additional coverage, give us a call! -Team Margie Williams"
Bev
November 14, 2025
5
out of
5
rating by Bev
"Ms Margie (Jo) was awesome . Made .e feel like family."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! -Team Margie Williams State Farm"
Roy Dean
November 6, 2025
5
out of
5
rating by Roy Dean
"Lizz, is a great example of what customer service is to be like. She very knowledgeable and goes out of her way to inform you. Others could lean from her. She the reason state farms is so big"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - TEAM MARGIE WILLIAMS STATE FARM"
laura lozano
October 31, 2025
5
out of
5
rating by laura lozano
""Perry was super helpful! Very respectful and took the time to explain the best offer for my vehicle."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Team Margie Wiliams"
Kim Oliver
October 21, 2025
5
out of
5
rating by Kim Oliver
"I wanted to share what a pleasurable experience I had with setting up my renter's insurance. Perry was very friendly and informative and made it all very easy for me. He also provided additional insurance quotes I needed as well. Thank you so much!"
We responded:
"Kim, we are so happy to hear about your positive experience with our team member, Perry. Thank you for your 5-star review! Our team is happy to be your good neighbor. Give us a call if you need anything! -Team Margie Williams State Farm"
Ka'vell
October 15, 2025
5
out of
5
rating by Ka'vell
"Getting in was an easy process, and they have a wonderful staff that will work with you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Team Margie Williams State Farm"
Ailyn Mills
October 3, 2025
5
out of
5
rating by Ailyn Mills
"Perry was super helpful! Very respectful and transparent about everything. He listened to my concerns and found solutions that worked. As someone who has never done this alone before, I felt confident after his help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! If you need anything else, please feel free to give our office a call. -Team Margie Williams State Farm"
kevin ives
September 26, 2025
5
out of
5
rating by kevin ives
"She was great! By time she got done with finding discounts we are at half the cost of the closest competitor for better coverage!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Team Margie Williams State Farm"
Kimberly Jones
September 24, 2025
5
out of
5
rating by Kimberly Jones
"Agent was very helpful and professional. My father and I enjoyed the experience.. Happy to be a Statefatm customer."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Welcome to our office! If there is anything else we can do to help, please let us know! -Team Margie Williams State Farm"